Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at capturviz@gmail.com. Please note that returns will need to be sent to the following address:

CAPTURVIZ

52 Beechwood Drive,

Camelford,

Cornwall,

PL32 9NB 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at capturviz@gmail.com.

Change of mind / unwanted items

If you change your mind about your purchase, you can request a return within 14 days of receiving your order, provided the item is returned in an unused and resalable condition.

The customer is responsible for the cost of returning the item. Once the item has been received and inspected, a refund will be issued for the returned product.

Items that don't fit / sizing

If you have ordered a size that doesn't fit and would like to return it, this is treated as a change-of-mind return. The customer is responsible for the cost of returning the item.

Alternatively, you can request an exchange for another size, subject to availability. The original item must be returned in an unused and resalable condition.

Customer order errors

If you have accidentally ordered the wrong colour, size, product or quantity, please contact us as soon as possible.

If the order has not yet been dispatched, we'll do our best to amend it.

If the order has already been dispatched, the item can be returned once received. The customer is responsible for the return postage.

Faulty or incorrect items

If we have sent you the wrong item, wrong size, or your item is faulty, please contact us before returning it.

We'll provide instructions for returning the item and, where appropriate, cover the reasonable cost of return postage. We will then arrange a replacement or refund.

Exchanges

If you'd prefer an exchange rather than a refund, please contact us before returning your item and tell us which product/size you'd like instead.

Exchanges are subject to stock availability. The original item must be returned in an unused and resalable condition.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at capturviz@gmail.com.